Joint Commission
Citrus Health Network Inc. has been accredited by the Joint Commission since 1987. We strive to provide you with good quality care and services. If there is a concern about patient care and safety at any of our facilities, please first contact the Program Administrator or Administration at (305) 825-0300.
If you believe the concern has not been resolved, you may notify The Joint Commission in writing at the Office of Quality Monitoring, One Renaissance Blvd., Oakbrook Terrace, IL 60181; by fax at 630-792-5636; by e-mail at complaint@thejointcomission.org; or call 1-800-994-6610.
A complaint may also be made via email at complaints@citrushealth.com.
Proof of Employment
Those requesting proof of employment for a current or former Citrus Health Network, Inc. employee (i.e., for mortgage applications, reference checks, loan applications, apartment leases, etc.), please contact our Human Resources Department at normab@citrushealth.com.
Notice of Rights Under Title VI
CItrus Health Network operates its programs without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Citrus Health Network. The complaint form is available below and may be returned to Quality Improvement Officer Carmen Cantero at our Administrative offices located at 4175 W 20th Ave, Hialeah, FL 33012 or via email at complaints@citrushealth.com.
Citrus Health Network will investigate the complaint within 90 calendar days of the filing of the complaint. If Citrus Health Network needs more information to resolve the case, Citrus Health Network will contact the complainant. The complainant has 10 business days from the date of the letter requesting additional information to send the requested information to Citrus Health Network. If the complainant does not reply within the allotted time, Citrus Health Network will administratively close the case. A complaint can also be administratively closed if the complainant no longer wishes to pursue the case. Citrus Health Network will provide a written response to the complainant.
Notificación al Público de los Derechos del Título VI
Citrus Health Network opera sus programas y servicios sin distinción de raza, color y origen nacional de acuerdo con el Título VI de la Ley de Derechos Civiles. Cualquier persona que crea que él o ella ha sido agraviada por alguna práctica discriminatoria ilegal bajo el Título VI puede presentar una queja ante Citrus Health Network. El formulario de quejas esta disponible a continuacion y se le puede entregar a la Oficial de mejora de calidad Carmen Cantero en nuestra oficina administrativa en 4175 W 20 Avenue, Hialeah, Florida 33020 o por correo electrónico a complaints@citrushealth.com.
Citrus Health Network investigará la denuncia dentro de los 90 días del calendario desde que se presentó la denuncia. Si Citrus Health Network necesita más información para resolver el caso, Citrus Health Network se comunicará con el denunciante. El denunciante tiene 10 días hábiles a partir de la fecha de la carta solicitando información adicional para enviar la información solicitada al Citrus Health Network. Si el denunciante no responde dentro del tiempo asignado, Citrus Health Network cerrará administrativamente el caso. Una denuncia también puede cerrarse administrativamente si el denunciante ya no desea continuar con el caso. Citrus Health Network proporcionará una respuesta por escrito al denunciante.
Avize Piblik la Sou Dwa Dapre Tit VI
Citrus Health Network opere pwogram li yo ak sèvis san yo pa konsidere ras, koulè, ak orijin nasyonal an akò ak Tit VI nan Lwa sou Dwa Sivil la. Nenpòt moun ki kwè ke li te agrave li ak nenpòt pratik diskriminatwa ilegal nan Tit VI ka depoze yon plent ak Citrus Health Network. Fòm plent lan disponib anba a epi yo ka retounen li nan Ofisye Amelyorasyon Kalite Carmen Cantero nan biwo Administratif nou yo ki nan 4175 W 20th Ave, Hialeah, FL 33012 oswa via imèl nan complaints@citrushealth.com.
Citrus Health Network gen pou l mennen ankèt sou plent lan nan entèval 90 jou sivil ki swiv depo plent lan. Si Citrus Health Network bezwen plis enfòmasyon pou l rezoud ka a, Citrus Health Network ap kontakte moun ki depoze plent lan. Moun ki depoze plent lan genyen entèval 10 jou ouvrab apati dat li resevwa lèt ki mande l plis enfòmasyon an pou l voye enfòmasyon yo mande l yo bay Citrus Health Network. Si moun ki pote plent lan pa reponn nan entèval tan yo bay la, Citrus Health Network ap fèmen dosye a sou pwen administratif. Yon plent kapab rive fèmen sou pwen administratif tou si moun ki pote plent lan pa anvi kontinye avèk dosye a ankò. Citrus Health Network ap voye yon repons alekri bay moun ki te pote plent lan.
This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).
